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Enterprise Mobility

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Administrative Representative - Customer Facing

Job ID 480449 Arlington, VA
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Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. 

 

Enterprise Mobility has an exciting opportunity for an Administrative Representative – Customer Facing. The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily face to face, in addition to administrative support.

 

The pay for this position starts at $17.00 

 

This positions is located at the Reagan National Airport in Arlington, Virginia.

 

We offer:

  • Paid time off
  • Employee rental car discounts
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development

 

Schedule:

Sunday - OFF

Monday - OFF

Tuesday - 8am to 4pm

Wednesday - 8am to 4pm

Thursday - 8am to 4pm

Friday - 8am to 4pm

Saturday - 8am to 4pm

 

 

Responsibilities

We are hiring now for immediate openings.  Responsibilities include:

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
  • Provide directions and general assistance
  • Notify Management of any known customer problems 
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing 
  • Perform miscellaneous and backup job-related duties as assigned
  • Manage lost and found process
  • Reconcile supplemental item inventory
  • Responsible for office supply management

Equal Opportunity Employer/Disability/Veteran

Qualifications

  • Must be at least 18 years old
  • Must have at least 6 months experience in sales, customer service, leadership or management in the last 6 years
    • Leadership experience could include experience in organizations, clubs, volunteer work, community service, athletics or military service
  • Must have a valid US driver's license for a minimum of 1 year
  • Must be able to handle physical aspects of this job to include working outside in various tempertures, standing for long periods of time, bending, squatting and moving quickly with or without reasonable accommodation
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future  
  • Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no DUI or DWI on driving record in the last 3 years) employment reference, education and social security.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

 

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